Vibe Headache & Neck Physio is committed to protecting your privacy and managing personal information responsibly and in accordance with Australian privacy legislation.

This policy explains how we collect, use, store, and disclose personal information obtained through our website and during the provision of our physiotherapy services.

Personal Information We Collect

We may collect personal information directly from you or automatically through your use of our website.

This may include:

• Your name

• Contact details such as phone number, email address, or mailing address

• Website interaction data such as IP address, browser type, pages viewed, and visit duration

Website data on its own may not identify you, however it may be combined with other information for identification purposes.

How Information Is Collected

Personal information may be collected when you:

• Make enquiries or book appointments

• Communicate with us via phone, email, or social platforms

• Subscribe to clinic updates

• Use our website

• Engage with our content online

Purpose of Collection

We collect only information that is reasonably necessary to operate our clinic and deliver services. Your information may be used for:

• Appointment management and patient communication

• Clinical and administrative record keeping

• Improving our website and services

• Business operations and analytics

• Marketing communications where consent has been provided

Your information will not be used for purposes unrelated to these activities.

Sharing of Information

We may share personal information with trusted parties where required, including:

• Clinic staff and contractors

• Technology and service providers (such as booking software, IT support, data storage, or analytics services)

• Legal or regulatory authorities where required by law

• Professional advisors

All reasonable steps are taken to ensure third parties handle information securely.

Data Security

We apply appropriate safeguards to protect personal information from loss, misuse, unauthorised access, or disclosure.

While we take security seriously, no electronic system can guarantee complete protection. You are responsible for maintaining the security of any login credentials associated with our services.

Retention of Personal Information

Personal information is retained only for as long as necessary to meet operational, clinical, or legal obligations. Once no longer required, data is securely deleted or de-identified.

Children’s Information

Vibe Headache & Neck Physio provides services to patients of all ages, including children. We collect personal information relating to children only with the consent of a parent or legal guardian, or where otherwise permitted by law. This information is used solely for the purpose of providing healthcare services and managing appointments and records. We take additional care to protect children’s personal information and handle it in accordance with applicable privacy legislation.

Your Rights

You may request access to your personal information, request corrections, or withdraw consent for marketing communications at any time.

If you believe your information is inaccurate or outdated, please contact us so we can update our records.

If you have concerns regarding privacy practices, you may lodge a complaint with us. We will investigate promptly and respond in writing. You may also contact the Office of the Australian Information Commissioner if required.

Cookies

Our website uses cookies to enhance user experience and monitor site performance. Cookies are small files stored on your device that help us understand visitor behaviour.

You may disable cookies through your browser settings.

External Websites

Our website may contain links to external websites. Vibe Headache & Neck Physio is not responsible for the privacy practices of third-party sites.

Updates to This Policy

This policy may be updated periodically to reflect changes in clinic operations or legal requirements. Any updates will be published on our website.

Contact

For any privacy-related enquiries, please contact:

Vibe Headache & Neck Physio